Troubleshooting

This page is meant to address common problems people have been having with emulating the Prevue Channel software and third-party tools.

Amiga software

I get Please Stand By for your Local Listings. ER007! No listings could be loaded for the current date and time. A number of reasons can cause this:
1. Are you attempting to send listings? If yes, check the diagnostic menu.
2. How many channels do you have set up? Version 9.0.4 seems to hold a maximum of 500 channels, 7.8.3 can do about 300 or more channels, while 7.3.13 can do about 100 (especially considering the dump is meant for Amiga 1000-based systems) as well as EPG Jr. Try condensing the channels.csv file to 500 channels or much less.
I get Attention PREVUE Engineer! Report ER009 to Prevue Technical Staff! Too much Chip RAM will throw this error. Make sure it is set to 1 MB.
I get a Guru Meditation with the error code 8000 0008! This error means a CPU privilege violation has occurred. This only seems to occur for some running the zipped package of 7.3.13. Unfortunately, the only fix I know of is trying a different version or the Amiga disk file of 7.3.13.

I get This version of Windows requires MS-DOS 7.1.! Make sure your dosbox.conf file has ver set 7.1 appended at the very end, else Windows 95 will not boot.
I get The BaseBand port could not be opened. Modify the CommPort value under the [BaseBand] field in the PCEPGSYS.INI file (located in the Windows directory) to an open COM port on your system.

I get error: cannotOpenFile! Make sure the file/folder specified exists. If it does not, create it.
I get The application was unable to start correctly (0xc0000005) when trying to run it! PrevueCLI currently only supports Windows 10 and higher.

The clock only loads! No listings could be found for your the current date and time. Set your computer's date back to September 7, 2018.
How do I load in my own listings? The only method is to manually inject listings into the SQL Server. More information coming at a later date.

The program ‘mc2xml’ stopped working for me! Re-download mc2xml from the developer's website.